Kyoto SunglassesNEED HELP?
FREQUENTLY ASKED QUESTIONS
Delivery time
UK Delivery: 5–9 Business Days
Free Worldwide Shipping: 7–12 Business Days
Your order ships directly from our warehouse with full tracking. Every parcel is secure, carefully packed and delivered safely to your door.
We offer free UK delivery and free worldwide shipping over £40 — no hidden fees or extra charges at checkout.
Returns and exchanges
14-day returns & exchanges
We want you to be 100% satisfied. Items can be returned or exchanged within 14 days of delivery. Returns are simple — follow the returns link in your order email for easy instructions.
Order tracking
Once your order is dispatched, you’ll receive a tracking code via email.
You can follow every step of the delivery directly on our website — simply go to the “Track Order” page in the menu and enter your code.
Quick, simple, and always up to date.
Payment security
Secure checkout
Payments are processed securely using industry-standard encryption. You can shop with confidence — we do not store your full card details and transactions are protected.
Faulty or incorrect items
Faulty or wrong item received
If an item arrives faulty or incorrect, contact our support team straight away. We will arrange a free return and send a replacement or issue a full refund.
Refund processing
When will I get my refund?
Refunds are issued once we receive and inspect the return. Refunds are processed promptly; the time taken to appear in your account depends on your card provider or bank.