ORDERS & SHIPPING

How long will my order take to arrive?
Orders are processed within 1–3 working days. From dispatch, delivery takes 5–9 working 
days within the UK, and 7–12 working days worldwide.

Will I be charged extra fees when my order arrives?
No. All import duties and taxes are already included in the price you pay at checkout — 
there are no hidden or additional charges upon delivery.

How can I track my order?
Once your order is dispatched, you'll receive an email with your tracking details.

Do you ship worldwide?
Yes, we ship to the UK and internationally.

RETURNS & EXCHANGES

Can I return or exchange an item?
Yes. We offer free returns and exchanges within 14 days of receiving your order. 
Please see our Returns & Exchanges Policy for full details.

How do I start a return or exchange?
Simply email us at contact@rullyofficial.com or get in touch through our Contact Us page, 
and our team will guide you through the process.

SIZING

How do I know which size to choose?
Each product page includes a detailed Size & Fit Guide with measurements to help you 
choose the right size.

PAYMENTS

What payment methods do you accept?
Please see our Payment Methods page for the full list of accepted payment options.

Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment providers — we never 
store your card details directly.

Still have a question?
Get in touch via our Contact Us page — we're happy to help.